Online Training Programme

The Managing Quality in Pharmacy Practice training programme is a self-directed online training programme which will take approximately 4-6 hours to complete. The programme was developed for the Irish Institute of Pharmacy (IIOP) by Pharmapod. It is tailored to the pharmacy profession in the Republic of Ireland and is suitable for both recently qualified and experienced pharmacists working in various settings (including community pharmacies, hospitals and those delivering pharmacy services to residential care settings), with no specialist knowledge in this area.

The aim of the programme is to introduce pharmacists to recognised principles of quality management and help them to implement these principles in their own practice. The programme content covers aspects of quality management relevant to pharmacy practice, including the principles of quality management, how to develop a quality management system, principles of risk management, quality improvement, and how to develop a process to review quality related adverse events such as medication errors.  It also covers national and international policies, strategies and best practices.

At the end of this programme you will be able to:

  • Describe the principles of quality management, including recognised quality management theories and frameworks
  • Describe Quality Improvement and Quality Assurance Models and how to apply these models to your practice
  • Develop, implement and review a Quality Management System relevant to your pharmacy practice
  • Apply the principles of risk management to identify deficits and risks in the quality of pharmacy services you offer
  • Develop a process to review quality-related adverse events such as medication errors and customer complaints

The Training Programme contains five modules;

  1. Quality management Principles
  2. Quality management Systems
  3. Quality Improvement
  4. Applying Quality Improvement methods in a Pharmacy Setting
  5. Running a Quality Improvement in your practice