Start date
Online Training Course

The IIOP is delighted to offer bespoke Managing Conflict in Pharmacy Practice training workshops for pharmacists. This workshop is open to all pharmacists and will be delivered virtually over Zoom on Wednesday 10th November, 9.30am - 12.15pm

What will it involve? 

The aim of the workshop is to provide training to pharmacists on conflict management (including de-escalation techniques) and to equip pharmacists with knowledge and tools to recognise and respond to conflict productively. 

Please note these workshops have limited capacity, if the date you are attempting to book is full please contact us at to be placed on a cancellation list. (It may be possible to schedule additional workshop(s) subject to demand)

    About the event facilitators: 

    Training workshops will be facilitated by Marcomm Training, an award-winning training consultancy with expertise in essential management skills development. 

    On completion of this workshop, participants should be able to: 

    • Recognise and understand conflict and its causes 
    • Identify their own conflict style 
    • Recognise and respond appropriately to different situations, including responding to assertive and aggressive behaviour 
    • Use interventions to move forward through conflict positively 
    • Know when and how to diffuse/ deescalate a situation 
    • Create their own personal conflict management plan