You watch this webinar recorded on Wednesday the 3rd of March 2021 below:
Speakers:
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Helen Ryan- Policy Officer, National Adult Literacy Agency – NALA
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Joanne Hynes – Community Pharmacist & Owner, Joanne Hynes Totalhealth Pharmacy, Ballinrobe, Co. Mayo
Summary:
In this webinar, “Delivering a Literacy Friendly Service in Pharmacy”, Helen Ryan and Joanne Hynes emphasise the importance of providing a literacy-friendly service in pharmacies. They discuss the prevalence of literacy challenges among patients and the impact it can have on their healthcare journey. The webinar covers various aspects such as health literacy, numeracy, effective communication, and the use of plain, and simple English. They speakers also introduce the "crystal clear" mark, which is an online audit that pharmacies can use to assess adherence to literacy-friendly standards. They go on further to highlight the benefits of delivering a literacy-friendly service, including improved access to healthcare and better outcomes for customers, while also emphasising the importance of considering literacy issues and implementing strategies to support patients' understanding in a pharmacy setting.